Replacement & Refund Policy

More than anything we want you to be happy with your purchase! If something doesn’t look or feel right, please email us at contact@giftspoon.com and we’ll sort it out!

Also, please be informed that placing an order means that you accept all the terms mentioned below

Replacement & Refund 

Our policy lasts 07 days. If 07 days have gone by since your delivery date, unfortunately, we can’t offer you a refund or exchange.

Due to hygiene reasons and the fact that our products are made to order, we do not exchange or issue full refunds unless an item you received has a major problem. This is when the item is: 

  • Damaged due to the fault of our factory or the carrier; 
  • Not what you ordered; 
  • Defective 

Please note that slight variations in color due to lighting conditions are not considered defects. Also, other cases (not mentioned above) we only offer a partial refund (excluding the shipping fee).

Please allow for a 20% difference between the advertised images and the actual item you receive, as all our products are handmade.

To file a claim, please send us an email to contact@giftspoon.com and include the following information (this is a must): 

  • Order number 
  • Video/ photo of the defective product AND the label package If your claim is related to a printing error, please include photographs of the error. 

If your claim is related to print size issues, please include a measuring tape, stick, or ruler in the photographs of affected garments. 

  • Full delivery address 
  • Contact telephone number 

Our support team will review the photos/videos of the defective items and, if your item is eligible, we will resend the product to you for no additional cost. In case sending a replacement product is not practical, we will reimburse you the full cost of the eligible product.

We highly recommend contacting us regarding the eligibility of your order for return or exchange before returning any product.

If you choose to return your order without consulting a representative, and it does not meet all of our requirements, a refund will not be issued, and you will be notified via email with any and all options available to you on how to proceed.

The sender address printed on your package is an intermediary logistics facility and is not our official return address. Any items returned to this address will not be our responsibility, and we will not be able to process your return. To ensure your return is handled correctly, please contact us first at contact@giftspoon.com to receive the proper return instructions and authorized return address.

Wrong Address Disclaimer 

We are not responsible if your order gets delivered to the wrong address or returned to the sender (as all of the items would be destroyed right after they come back to the manufacturer's warehouse) for orders shipped to the wrong address due to a customer inputting the incorrect address.

Please be noted that replacements for these cases will not be free of charge so please be extremely careful when entering your shipping address.

Customer service is our #1 priority and we will do whatever we can to work things out. Thank you for considering GIFTSPOON and if you need further assistance, please don't hesitate to contact us via contact@giftspoon.com.

Late Or Missing Refunds (If Applicable) 

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company/bank, it may take some time before your refund is officially posted. 

If you’ve done all of this and you still have not received your refund, please contact us via email at contact@giftspoon.com.